Using your heated towel rack is easy. First, make sure it's installed by a qualified electrician. Once it's set up, plug it in, and it will start warming up. The surface will reach a temperature between 50 - 55 degrees to keep your towels warm. When it comes to maintenance, simply use a damp, soft cloth to clean it. Never use detergents or chemicals as they may damage the rack. Remember, this product is waterproof with an IP55 rating, but still avoid direct water splash. And if you have any issues, you're covered by a 5 - year warranty.